PawHaus Return & Exchange Policy At PawHaus, every piece is carefully checked before it reaches you. As a small brand, we appreciate your understanding as we balance fairness for both our customers and our operations. Returns & Exchanges All items sold are non-refundable unless deemed defective. We only accept exchanges for manufacturing defects reported within 24 hours of receiving your order. To be eligible: Item must be unused, in original condition All tags, packaging, and protective films must be intact A clear unboxing video (from sealed to inspection) must be...
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PawHaus began with Cotton — our first dog, whom we welcomed during the quiet days of COVID.At the time, we were deep in our recruitment careers, living fast, rarely pausing. Cotton changed that. She softened our pace, opened our hearts, and inspired us to imagine a more meaningful future — one built with intention, creativity, and love. After a decade in recruitment, we finally took the leap and created PawHaus: a Singapore-born pet lifestyle brand devoted to thoughtful design and everyday wellbeing for dogs and cats. Cotton was — and...
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Instagram: @pawhaussg | Tiktok: @pawhaussg Email: hello@pawhaus.sg For all emails, do indicate your order number as subject title for fast processing!