PawHaus Return & Exchange Policy
At PawHaus, every piece is carefully checked before it reaches you. As a small brand, we appreciate your understanding as we balance fairness for both our customers and our operations.
Returns & Exchanges
All items sold are non-refundable unless deemed defective. We only accept exchanges for manufacturing defects reported within 24 hours of receiving your order.
To be eligible:
- Item must be unused, in original condition
- All tags, packaging, and protective films must be intact
- A clear unboxing video (from sealed to inspection) must be provided
Returns that do not meet the above conditions will not be accepted.
Defects & Assessment
All reported cases will go through our quality assessment process. If approved, we will arrange a replacement of the same item. PawHaus reserves the right to reject claims that do not meet our criteria
Shipping for Returns
Return shipping will be borne by the customer. Alternatively, items can be brought down to our office for assessment
Footwear (AirPaws) Policy – Please Read Carefully
Our shoes are designed for comfort and protection, but proper fit and wearing technique are essential. Wear and tear are not considered a defect
Issues arising from:
- Incorrect wearing
- Improper fit
- Dragging, friction, or abrasion during use will not qualify for free replacement
This includes (but is not limited to):
- Sole separation
- Cracking or opening at stress points
- Fabric damage from ground contact
Even with regular human footwear, repeated stress at joint areas can cause similar wear over time.
Important Note on Fit
We strongly recommend in-person fitting where possible. For customers who purchase without fitting: PawHaus will not be responsible for incorrect sizing or fit-related issues
Shoes are non-exchangeable once worn
Goodwill Replacements
In selected cases, we may offer a one-time goodwill replacement.
This is strictly at our discretion and will not apply to future claims of a similar nature.